Cancellation
1. Order Cancellations
We offer a same-day cancellation option for all orders, provided the request is made before the order is dispatched.
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If you wish to cancel your order, please contact us immediately through our website's contact page.
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Once a cancellation request is successfully processed prior to dispatch, a full refund will be issued to your original payment method.
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Note: Once an order has been dispatched, it cannot be canceled and must instead go through our standard return process.
2. Damaged or Wrong Items
We take great care in packaging, but if something goes wrong, we are here to help:
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Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect.
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Evidence Required: We require photographic evidence of transit damage or incorrect items.
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No Return Needed: Damaged or wrong products need not be returned for a refund once photographic evidence is verified.
3. Exchanges
Because our products are shipped using international post, we bear a significant shipping cost and therefore do not offer direct exchanges. If you need a different item, please return your current item (subject to return policy guidelines) and place a new order.
4. Refund Processing
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For Returns: Once your returned item is received and inspected, we will notify you of the approval status. If approved, your refund will be automatically processed to your original payment method within 10 business days. (Please note that it can take additional time for your bank or credit card company to process and post the refund.)
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Deductions: Approved refunds for opened items are subject to the 20% restocking fee.
How to Start a Return or Cancellation
To request a cancellation, report a damaged item, or start a return, please reach out to us via the Contact Page on this website.
