We provide refunds for items damaged during transit or if you receive the wrong item. We do need photographic evidence of the same
Damaged/Wrong products need not be returned for a refund.
If you are dissatisfied with the product, we offer a refund on receipt of the product. There is a 20% restocking fee for opened items.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a refund, which is processed on receipt of the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. A refund will not be processed for returned items that are used or worn.
To start a return, you can contact us at via the contact page on this website.
You, the buyer, are responsible for the return fare.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Since our products are shipped using international post, we bear a significant cost to ship and therefore do not provide exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. We charge a 20% re-stocking fee if the items are approved for a refund.
